Organised by the Knowledge Quarter’s Community Engagement subgroup, the Show and Tell evening event at the Wellcome Trust’s beautiful Reading Room was an opportunity to showcase the work of the Public Collaboration Lab. We exhibited the Future Libraries and Home Libraries Service projects, showing photos, videos, publications and creative consultation tools. Several Central Saint Martins MA Industrial Design students designed and made an engagement tool for the evening – a KQ Community Engagement Map – that participants could use to map the communities they work with, visually showing the networks and reach of the KQ organisations. The students were on hand for the evening, discussing their PCL work and advising on the KQ community engagement map.
The evening provided the opportunity for KQ partners to network and try out some of the community engagement activities offered by their neighbours (the baby T-Rex feet proved very popular!)
We were delighted to install the Introduction to the Public Collaboration Lab exhibition at the London Borough of Camden (LBC) offices in 5 Pancras Square at the end of last month. On Thursday 25th February we had an official launch, with members of the PCL team from both UAL and LBC available to speak about the work so far. The feedback has been very positive and we are looking forward to taking the exhibition to other venues at a later date.
The Camden Home Library Service (HLS) delivers books to people who are housebound due to a range of health related issues. The service is currently under review due to the local government cuts.
The Home Library Service project paired MDes Service Design Innovation students from London College of Communication with HLS frontline officers who explored the future of the HLS through service design thinking methods and tools, engaging different stakeholders, including the public and Age UK. They co-designed how the HLS may be reconfigured in the future through new relationships and technology, exploring opportunities for the service to be utilised to address other societal problems such as loneliness and related social care issues.
The exhibition displayed some of the initial practice-based, research explorations of the PCL so far, spotlighting the Future Libraries and Home Library Service projects, as well as outlining future developments. The students designed and produced creative consultation tools, as well as facilitating workshops with the stakeholders and producing visual documentation as the work unfolded. The exhibition is made up of a selection of these artefacts, videos, photographs, publications and information describing the process and outcomes.
The Public Collaboration Lab exhibition will be updated and shown at a variety of venues and events throughout the coming year.
Designer Lisa Pape presented her Walk with Path walking aids for specific medical conditions with mobility issues. Path Feel is an insole to improve balance and provide digital data to the user and their doctor, currently being tested at Queen Mary’s University.
Tom Penney has been working with the London Borough of Merton on a 18-month research project, making a detailed analysis of adult social care in the UK and gave us the stark, and fairly pessimistic, facts and figures to describe this.
Tom set the challenge for the afternoon: how can we design a platform and services around it to match people with caring needs and people with accommodation who are willing to do the caring?
Working in teams, we developed two personas – one person with caring needs and one with accommodation needs – and then used service design methods to ‘match’ up the two by crafting their journey at the beginning of the project, looking at what is necessary from both points of view and identifying the ‘hotspots’.
Feeding back to everyone at the end of the day, the groups identified common key points including ensuring equal exchange of common interests, common rules such as respecting personal space, providing support and community groups for both parties and the need to build on existing services.
Rather than completely ‘reimagining’ adult social care, the focus for the day was very much about looking at it from a human-centred point of view, concentrating on the people involved, empathy and the value beyond monetary concerns.